Akiru Return & Refund Policy

Last updated: May 26, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or washed
• Not be a sale or discounted item, unless otherwise specified

 

How to Request a Return

To initiate the return process, please contact our support team at support@akiru.shop with your order number and reason for return. We will respond within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to be reflected in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to see if the refund is pending. If you still haven't received your refund, please contact us at support@akiru.shop and we will investigate the issue.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@akiru.shop and we will provide instructions on how to proceed with an exchange.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@akiru.shop. We're here to help.